Equipment and Asset Management
Configure one equipment and service record in iTop, then use that context in Medeq’s field workflow for device service.
Medeq shows iTop equipment as read-only context. Technicians can use the ticket and device to create the job card and can apply configured procedures.
Keeping the master equipment record in iTop avoids a separate field asset register.
When signing completes, Medeq can link the document to equipment and ticket, and update related records where source data and integration allow.
This supports a retrievable device and work record. Exact write-back depends on valid source records and the deployed integration.
iTop can support organisation, contact, team and access structures around the service process. Medeq uses that for customer, site contact and technician.
Scope the live hierarchy, allowed-organisation rules, profiles and team assignments. Customer portal access and delegated administration are separate configuration decisions.
Medeq can use iTop documents as references for equipment, tickets or contracts. The workflow can also return service evidence to equipment history.
Document types, statuses, storage, permissions, versioning practice and retention expectations depend on the deployed environment and the organisation’s procedures.
Records may begin in spreadsheets, accounting or CRM systems. Medeq can assess mapping and load engagement where data quality supports it.
Each named integration or synchronisation needs separate scoping and testing. Migration speed and data-quality outcomes depend on the source data and acceptance criteria.
First agree the equipment, ticket, customer, contract and service records the team needs. Medeq can then assess suitable reporting views.
Agree the reporting format, measures, permissions, completeness and refresh expectations, then demonstrate the result in the deployed environment.
Bring your current data, target equipment structure, field workflow, document relationships and migration questions. We review what would shape the solution.
