For service managers
Assigned work, procedure coverage, job completion, service items, sign-off and continuity between technicians and coordinators.
Medeq solutions
Pick the problem you want solved first.
Field work, equipment context, service expectations or controlled post-market records — each connects to the same service workflow.
Four connected ways to improve the service record
Field Service Management
A defined path from assigned ticket to job card, configured procedure, readings, test instruments, service items, evidence, sign-off and linked history.
Equipment and Asset Management
Service work builds around identifiable equipment and retrievable history. Medeq can use equipment and service records held in iTop as its foundation.
Service Management and SLAs
Scope the service-desk, catalogue, customer-contract and service-level structure that helps teams work against defined expectations. Exact rules depend on your configuration.
ISO 13485 Compliance Support
Supports controlled service and post-market records — versioned procedures, structured evidence, test-instrument traceability and sign-off. Medeq does not establish conformity or certification alone.
Start with one problem without creating another silo
The four solutions share one operating record. Ticket, equipment, procedure, readings, evidence and sign-off all flow into it. Medeq can scope broader catalogue, contract, document and workflow capabilities around that foundation.
Match the conversation to your role
For quality leaders
Procedure versions, structured readings, calibration-aware instrument assignment, retained evidence, and the line between software controls and organisational conformity.
For operations leaders
Equipment and customer structures, service expectations, source data, access, reporting needs, implementation effort, and the configuration behind useful management information.
For technicians
The path through the assigned ticket, device job, checklist, readings, tools, attachments and signing recovery.
Configure the operating model around the selected solution
Fit depends on equipment data, procedures, service categories, roles, customer and site structures, document needs and the deployed iTop environment. Implementation can include discovery, data work, configuration, validation, training, rollout and support.
Pick a starting point, then connect the service record
Bring your priorities. We identify the right solution path and the product, data, configuration and delivery questions that need resolution.